FAQs
Frequently asked questions
- Where can I purchase your products? (Both US and Canada)
- Can I buy refills or replacement parts for my kit?
- I accidentally dumped my crystals down the sink (Kits that include Crystals: Ultimate Crystal Kit, Totally Funky Science, Rainbow Crystals, My First Science, Mind Blowing Science, Grow Colossal Crystals, Dora Crystal Guide). Do I need to call a plumber?
- What are the sizes of the measuring spoons/scoops in the kit?
- My child ate some of the raw ingredients. Are they toxic?
- My dog ate some of the raw ingredients and the packaging says not to feed to pets. Do I need to take the dog to the vet?
- Are the ingredients in the kit gluten free? Lactose free?
- My child had a reaction to one of the ingredients (rash, swelling). What should I do?
- Do your products contain lead or other heavy metals?
- I see that the products say Made In China. Are they safe?
- Are your products tested for safety?
- My child got marker / crayon / etc. on my carpet, table, or clothing. Do you have cleaning instructions?
- My child misplaced/used up/dried out the Surprize Ink or ColorBlast marker. Where can I purchase more markers?
- I am a retailer who wants wholesale information. Who do I contact?
- I am interested in receiving a donation for a charity. Who do I contact?
- I write reviews / work for a media outlet and would like to review your kit. Who do I contact?
- I have a product idea. What is the process for submitting ideas and inventions to Giddy Up?
Most of our products can be found at major retailers, including: Kohl’s, Toys R Us, Borders, Target, Walmart, and Michaels. Many specialty and online retailers carry our brands as well, including: Learning Express, Amazon.com, Fatbraintoys.com, Kaboodle.com, & Scholars Choice - Canada Only (http://www.scholarschoice.ca)
Unfortunately, we are unable to sell refills or components to the kits. Many of the components are typical household items and may be purchased at a local retailer.
Pour salt down the drain with the crystals. This will draw the water out of them so they will not clog the plumbing.
The blue scoop is 1 Tablespoon (line on the inside indicates 1/2
Tablespoon.) The white scoop is 1/2 Teaspoon.
- Tasty Science (1 blue scoop - 1 Tbs; 1 small white scoop 1/2 tsp)
- Mind Blowing Science (Small plastic scoop 1/2 tsp; Medium plastic scoop 1 Tbs)
- Magic Science (1 Medium scoop 1 Tbs; 1 small scoop 1/2 tsp)
- Ice Cream (Measuring Spoon 1 Tbs; Measuring Cup 1/2 cup)
- Glow in the Dark Fun Lab (1 Measuring Scoop 1/2 tsp)
To speak to a medical professional, please call Prosar at 1-888-516-2502. If your child is experiencing an adverse reaction please go to the nearest emergency room. All of our children’s products are carefully evaluated to ensure that they meet or exceed the toy safety requirements of the United States Consumer Products Safety Commission. This includes a careful analysis of our art materials formulations by a board certified toxicologist, to ensure they do not pose a risk of oral toxicity or eye/skin irritation. However, there is still the possibility of allergic reactions.
Please contact Prosar at 1-888-516-2502. There are both medical doctors and veterinarians on staff to answer questions 24 hours a day.
Our products are tested for safety when used by children. However, they are manufactured in factories that handle allergens. If you are concerned about an allergy we recommend that you do not use the product.
Your child may have had an allergic reaction. To speak to a medical professional, you can contact Prosar at 1-888-516-2502. If the reaction is serious you should go to the emergency room. Although our products are tested for safety when used by children they are manufactured in factories that handle allergens.
Our children’s products are tested for lead and other heavy metals and meet the requirements set forth by the Consumer Products Safety Commission. The testing includes substrates, paints, components, and art materials such as ink to ensure they are safe for children to use.
All of our children’s products are carefully evaluated to ensure that they meet or exceed the toy safety requirements of the United States Consumer Products Safety Commission. This includes a careful analysis of our art materials formulations by a board certified toxicologist, to ensure they do not pose a risk of oral toxicity or eye/skin irritation. We use an independent toy testing laboratory to conduct an impartial evaluation of our items. The lab also evaluates our products to ensure that there are no mechanical hazards present, no lead or other hazardous heavy metals, and that items are properly labeled for consumers.
A third party testing laboratory reviews all of our products for safety, including testing for mechanical hazards present, lead or other hazardous heavy metals, and that items are properly labeled for consumers. It is important to always read warning labels and to use products that are age-appropriate for your children.
Cleaning Instructions: Cleaning suggestions are not guaranteed to work on severe stains.
- Skin: Wash skin thoroughly with dish liquid, scrubbing gently to remove as much ink as possible. If stain remains, massage thoroughly with Noxema cleanser or cold cream for 5 minutes. Repeat washing with dish liquid and massaging with cold cream until stain is removed (may take several repetitions). Adding a step of applying rubbing alcohol to the above routine may also help (but is very drying to skin). Soaking in the bath tub for 20 minutes or so is also very helpful. Keep in mind that some products may take a day or two to wear off, but they are not harmful to the skin.Note: Blue Surprize Ink marker and Blue Regular marker are the toughest to remove from skin and may take a day or two to wear off.
- Clothing (Washable Only): Rinse stain with cold water to remove as much of the ink as possible. Dab stain with rubbing alcohol. Launder immediately using warmest setting possible for fabric, detergent and color safe bleach, such as Biz. Polyester fabrics are easiest to clean. For natural fabrics such as cotton, an additional step using a stain remover may be helpful.
- Surfaces (Wallpaper/Washable Walls/Vinyl Floors/Counter Tops/Tile): With a damp sponge, scrub area with liquid mild abrasive cleaner such as Soft Scrub. Magic Eraser cleaning pads also may work on these surfaces.
- Carpet: (Every carpet is different so the carpet manufacturer’s instructions should be followed. Try these methods on an inconspicuous area first to make sure it does not damage your carpet.) Saturate stain with rubbing alcohol and blot with paper towels. Repeat applying alcohol and blotting with paper towels until stain is mostly gone. Using a few drops of dish liquid per 1 cup warm water, use a sponge to wash area, blotting frequently with paper towels. For extra tough stains, use Resolve Carpet Cleaner according to the directions. Another great stain treater is “Nature’s Miracle” found at most pet supply stores.
- Wood: Marker stains which cannot be removed with mild soap and water or wood-safe cleaner will probably require professional repair. Solvent based cleaners such as Goof Off may work, but could damage wood’s finish, and may not remove severe stains.
Unfortunately we do not sell any of our components. However, if you fill out the Contact Information form we would be happy to send you a replacement marker for your book.
Please contact Ashley Krieger or Kate McCarron at #734/302-4444.
Please submit your information for donation in writing on your organization’s letterhead to the attention of: Giddy Up, Request for Charitable Donations, 3630 Plaza Drive, Suite 6, Ann Arbor, MI 48108. Emails are not accepted. Due to the heavy volume of requests we receive, please allow 4 to 6 weeks for a response.
Thank you for your interest! Please submit your information on the Contact Us form provided on our web site or contact Chelsea Kwiatkowski at 734/302-4444 to be directed to the appropriate resource.
Thank you for your interest in submitting product concepts to Giddy Up. We strive to bring the world extraordinary products that transform the way kids color, create, play, and learn. For your convenience, we have outlined below our procedure for handling concepts sent to the company for consideration. All concepts undergo an initial screening process by our Licensing Department to ensure that there is potential interest in the concept and that it does not conflict with current projects or other inventor submissions. If the Licensing Department approves a concept, it will be reviewed by our Product Development and Creative Team. If a concept is not approved by our Licensing Department, all materials submitted with such concept will be destroyed and the inventor will be notified.
If our Product Development and Creative Team is interested in a concept, we will initiate a telephonic or in-person meeting with the inventor to discuss in greater detail. Advancement to this stage does not guarantee that a licensing agreement or any other business arrangement will be established, and does not indicate a partnership of any sort. However, if both parties determine that a business arrangement is mutually agreeable, we will work with the inventor to put an appropriate agreement in place. If our Product Development and Creative Team is not interested in a concept, all materials submitted with such concept will be destroyed and the inventor will be notified.
If you would like your concept to be considered, please send it only to our Licensing Department either by email to nicole@giddyup.com or by mail to:
Giddy Up
ATTN: Licensing Department
3630 Plaza Drive, Suite 6
Ann Arbor, MI 48108
Please do not submit concepts or materials to anyone else at the company as they will be immediately destroyed. Thank you again for your interest in Giddy Up.
